Friday, October 18, 2013

Master of the Front Desk

Photo by Vera
Remember when you could call a business and a real person actually answered the phone? Remember when you could ask that person questions and get an answer that was useful? Well that person may have been Deb Gnerer, the front desk person at the newspaper office in Shakopee. She's the real, genuine thing, loves being the answer person and getting things right.
It's Deb's last day today, she and her husband Jerry bought a house in Deer Valley, AZ, and they are outta here before the snow flies. Good for them, too bad for Southwest.
Seasonal treats for the departing employee well-wishers
We dropped by to wish Deb the best today and reminisce about the day we hired her back in 2000. She'll be missed. Editor Pat Minelli says she's so helpful with customers that if one called and asked her to come out and shovel their sidewalk she'd say "I'll be right out." Pat's favorite time is when Deb makes an official, throat-clearing announcement on the public address system: "Attention Employees, birthday cake is being served in the lunchroom."
All the best Deb, enjoy Arizona! and thanks for your good work!